Legal
Refund & Returns
Last updated: April 2025
We offer a 7-day hassle-free replacement policy on most products.
If you're not happy with your purchase, we'll make it right.
Eligibility for Replacement
- Replacement request must be raised within 7 days of delivery.
- Items must be unused, in original condition, and in original packaging.
- Customised or personalised products are not eligible for replacement unless defective.
- Candles, once lit, are not eligible for replacement.
How to Request a Replacement
Email us at hello@poffy.in with your order number and photos of the issue within 7 days of delivery. We will arrange a replacement at no cost to you.
Non-Replaceable Items
- Customised / personalised products (unless defective)
- Used candles
- Items purchased during clearance or final-sale events
- Gift cards