Privacy Policy

1. Who We Are

Poffy ("we", "our", "us") is an Indian lifestyle and home décor brand. Our website is poffy.in. For any privacy-related questions, contact us at hello@poffy.in.

2. What We Collect

• Account information: Name, email address, phone number when you register.
• Order information: Shipping address, order details, payment confirmation reference (we do not store card numbers — payments are processed by Razorpay).
• Device & usage data: IP address, browser type, pages visited, via Google Analytics (anonymised).
• Communications: Messages you send via our contact form or email.

3. How We Use Your Data

• To fulfil and ship your orders.
• To send order confirmation and shipping update emails.
• To improve our website and product offerings through analytics.
• To respond to your customer support queries.
• To send you marketing emails if you opt in (you can unsubscribe at any time).

4. Third-Party Services

We share data with the following trusted partners to operate our service:

• Razorpay — payment processing (PCI-DSS compliant).
• Shiprocket — shipping and logistics.
• Google Analytics — anonymised website analytics.

We do not sell your personal data to any third party.

5. Cookies & Local Storage

We use browser localStorage to save your cart, wishlist, and session preferences. We use Google Analytics cookies for aggregated usage analytics. No personally identifiable information is stored in cookies.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. Email us at hello@poffy.in and we will respond within 7 business days.

7. Data Security

We use HTTPS encryption, secure database storage, and follow industry best practices to protect your data. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our site after changes constitutes acceptance of the updated policy.